Terms and Conditions

Insight Driver Training (Insight) accepts bookings through our website, by telephone and email. In making bookings, clients accept these ‘Terms and Conditions’ and ‘Bookings and Cancellations Policy’ as laid out below.

1) The Contract

These terms and conditions form your contract with Insight. The contract is not completed until payment has been received and you have received email confirmation of receipt of payment and joining instructions. Please check carefully the joining instructions. Any error should be brought to our attention immediately or else the contents will be presumed to be correct.

2) The Course and our Obligations

Insight agree to provide you with the training course indicated on the booking form. The course includes all necessary training to enable you to complete the course and obtain the relevant course qualification, provided you attend the course without interruption.

3) Payment

  • No booking is confirmed until receipt by Insight of the full payment. Please note that places are limited and precedence will be given to bookings accompanied by full payment.  
  • Places on courses and dates requested when enquiring, are the availability at that time and cannot be confirmed, held or guaranteed until full payment has been received.
  • Online bookings placed are only confirmed on receipt of the e-mail confirmation with joining instructions.
  • Places on courses and dates requested are correct at the time of enquiry but cannot be held or confirmed or guaranteed until full payment has been received.
  • All prices quoted are exclusive of VAT which will be charged at the current ruling rate.
  • The prices quoted at the time or on Insight website are correct at the date of publication. Prices may vary due to demand and availability and Insight reserve the right to adjust prices at any time and without notice.
  • At the time of any booking placed, Insight will get a quote from any third parties e.g. translators, etc…. Any additional costs incurred will be at the expense of the client and will be charged upon Insight receiving third parties invoices.  In the instance of an unpaid invoice during your agreed terms. Insight have a statutory right under the Late Payment of Commercial Debts Regulations 2013 to add interest and late payment compensation to the sum outstanding.

4) Cancellation and/or Alteration by Insight

Rarely, we may need to cancel with notice or on the day of the course or reschedule courses. We reserve the right to make changes after we have entered into the contract. However, if we have to make major changes to the course you have booked such as change of venue, or significant change in the duration or date of commencement, you have the following options:

1. Accept the new venue or date offered by us, or
2. Cancel your course and receive a full refund of all monies paid for the course only; we are not liable for any additional costs
incurred if you have booked accommodation, travel or leave from work.

You must notify us within five days of our offer of an alternative course and if you do not we will take it as you acceptance of the alternative course.

5) Cancellation by You

All cancellations must be made in writing by either letter or email prior to the commencement date of the course.

Any fees occurred by Insight resulting from cancellations e.g. hotel fees, awarding bodies fees, course materials, specialist or peripatetic instructors brought in, etc…. will be chargeable.

If payment has been made and a refund is requested, no matter the notice given an administration fee and revision material fee (if supplied) will be incurred.

Cancellation fees for training courses or places cancelled for whatever reason will incur the following charges:

  • 14 days prior to the date of the course will receive a full refund
  • 7 days prior to the date of the course starting will receive a 50% refund
  • No refunds are made after the 7 days prior to the course starting
  • Name changes are only accepted up to 3 days prior to the course starting

6) Attending the Course

Failing to complete an online course will result in the candidate not gaining the certificate for the 7 hours training and will not be refunded.

If the candidate has an absence of more than 15 mins that is not authorized or accounted for such as technical issues will result in exclusion from the course and will not be refunded.

All candidates must be able to understand enough English to be able to interact and understand the course content.

7) Certification

Certificates will be sent to the email address given on your booking from unless you inform Insight in writing of a change of address.

Insight are not responsible for providing replacement certificate(s) although these can be ordered and will incur an administration fee of £12.50.

8) Complaints

If a problem or issue arises whilst you are on your course, you must raise it with Insight immediately on the day of the training by filling out a complaint form and every effort will be made to address this in a timely manner. If you fail to notify us of your complaint while on the course we will be unable to rectify the problem and can not be held liable.

9) Disruptive Behaviour

No disruptive, threatening or violent behaviour will be tolerated against any employee of Insight or any other student. A breach of this provision will result in your immediate removal from the course without reimbursement.


10) Awarding Bodies

All scheme rules will be abided by. Full costs will be incurred if the delegate(s) do not meet / follow the scheme rules. If you would like to see a copy of the scheme rules, please contact Insight.


11) Force Majeure

Insight shall not be liable to the client or be deemed to be in breach of contract by means of any delay in performing or failure to perform any of the Insight obligations in respect of the Services if the delay or failure was due to any cause beyond Insight reasonable control.

Additional Information

These terms and conditions may be updated from time to time, and the terms and conditions prevailing at the time of booking will apply.


T: 01945 450044